Thousands of rail passengers impacted by an IT error will be reimbursed for the inconvenience they experienced when attempting to claim compensation for a delayed journey. FirstGroup, which runs Avanti West Coast, Great Western Railway, South Western Railway and TransPennine Express and open-access operators Hull Trains and Lumo, self-reported the issue to the Office of Rail and Road (ORR) after a recent audit identified the issue. When a passenger submits a Delay Repay claim to the wrong train company, the claim should be redirected to the appropriate train company for processing.
(Permalink) Avanti West Coast Compensation FirstGroup Great Western Railway Hull Trains IT Lumo South Western Railway TransPennine Express