Pay out for passengers after IT issues impact train delay compensation [ORR]
Date: 17/06/2022
Thousands of rail passengers impacted by an IT error will be reimbursed for the inconvenience they experienced when attempting to claim compensation for a delayed journey. FirstGroup, which runs Avanti West Coast, Great Western Railway, South Western Railway and TransPennine Express and open-access operators Hull Trains and Lumo, self-reported the issue to the Office of Rail and Road (ORR) after a recent audit identified the issue. When a passenger submits a Delay Repay claim to the wrong train company, the claim should be redirected to the appropriate train company for processing.
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Thousands of rail passengers impacted by an IT error will be reimbursed for the inconvenience they experienced when attempting to claim compensation for a delayed journey.
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Tags: x IT x Compensation x FirstGroup x Avanti West Coast x Great Western Railway x South Western Railway x TransPennine Express x Hull Trains x Lumo
