The Stonehaven train crash claimed the lives of three people in Aberdeenshire.
(Permalink) Carmont derailment Compensation Stonehaven derailment

The publicly-funded owner of Scotland's railways has had to fork out £133m of in compensation claims in two years while incurring an over £350m budget 'overspend' over four years, it has been revealed.
(Permalink) Compensation ScotRail

The First Minister said he would not rule out payments to those affected by cancellations and pulled services.
(Permalink) Caledonian MacBrayne Communities Compensation

ScotRail has been paid more than £6.5 million in compensation for strike disruption which forced the cancellation of 40,000 trains.
(Permalink) Compensation Network Rail ScotRail Strike

CalMac payments for meals and accommodation averaged more than £50,000 a month last summer.
(Permalink) Caledonian MacBrayne Compensation

Delayed trains have cost ScotRail more than 400,000 in compensation in the first six months of the services nationalisation, figures show.
(Permalink) Compensation ScotRail

Thousands of rail passengers impacted by an IT error will be reimbursed for the inconvenience they experienced when attempting to claim compensation for a delayed journey. FirstGroup, which runs Avanti West Coast, Great Western Railway, South Western Railway and TransPennine Express and open-access operators Hull Trains and Lumo, self-reported the issue to the Office of Rail and Road (ORR) after a recent audit identified the issue. When a passenger submits a Delay Repay claim to the wrong train company, the claim should be redirected to the appropriate train company for processing.
(Permalink) Avanti West Coast Compensation FirstGroup Great Western Railway Hull Trains IT Lumo South Western Railway TransPennine Express

As Britain's rail regulator, the Office of Rail and Road plays a vital role in improving the passenger experience in compensation, passenger information and accessibility.
(Permalink) Accessibility Compensation ORR Rights

ScotRail has paid out more than £1.1 million to passengers for delayed services before the lockdown.

(Permalink) Compensation Refund