More strikes are taking place in December and January.
(Permalink) Network Rail RMT Refunds Strike TSSA

Nearly 8,000 refunds were made to passengers who faced travel disruption.
(Permalink) ASLEF RMT Refunds ScotRail Strikes

The strikes are set to take place next week.
(Permalink) Cancellations RMT Refunds Strike Timetabling

The Office of Rail and Road (ORR) has today called on train ticket retailers to reflect the actual costs incurred when charging administration fees on train ticket refunds. Although the current cap on admin fees is set at £10, ORR has found that on average the actual costs of processing refunds amount to less than £5.
(Permalink) Administrative fees ORR Office of Rail and Road Refunds Ticketing

The Office of Rail and Road's (ORR) annual rail consumer report shows that it has worked constructively across industry to deliver improvements for passengers, particularly on refund rights and accessibility, despite the challenges of the past year. The regulator also sets out its focus for the coming year on locking in these improvements through monitoring and enforcing adherence to its accessibility requirements.

(Permalink) Accessibility Office of Rail and Road Refunds