We're discussing disability awareness and equality training that forms an integral part of the requirements set out in the Office of Rail and Roads Accessible Travel Policy Guidance. In this year alone, tens of thousands of railway staff have undertaken the training that is designed to help with understanding disabled peoples needs, allowing staff to communicate more effectively with disabled passengers, to understand the challenges they may face when travelling and to refresh their knowledge and skills to provide any assistance needed.
(Permalink) Accessability Disability ORR

We chatted with one of our Customer Service Assistants, who was happy to share her story about working in the railway with an invisible disability ...
(Permalink) Customer Service Assistant Disability Invisible disability ScotRail