ORR launches consultation on the future model for the Rail Ombudsman [ORR]
Date: 28/06/2022
The current consumer redress and dispute resolution scheme was established in November 2018 by the Rail Delivery Group (RDG) on behalf of train companies. ORR will take over responsibility from RDG for sponsoring the Rail Ombudsman, as proposed in the Williams-Shapps Plan for Rail, reinforcing the schemes independence.
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ORR
The Office of Rail and Road (ORR) has today launched a consultation on proposals for an operating model for the future Rail Ombudsman.
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Tags: x ORR x Rail Ombudsman
