ScotRail delays see £3.5 million paid back to passengers [The National]
Date: 23/11/2021
ScotRail has paid back almost £3.5 million to passengers over delayed in trains in just five years, data shows.
The train operator's Delay Repay Guarantee gives back up to 100% of fares to anyone hit by late services. To claim the compensation, travellers have to claim online or by post, not via station ticket offices.
Data published by the Scottish Government shows those claims have run to almost £3.5m over a five-year period.
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Tags: x ScotRail x Delay Repay Guarantee
