CalMac call centres swamped by refund requests [Ardrossan Herald]





Date: 25/03/2020

CalMac has been overwhelmed by more than 5000 calls in a single day in relation to trip cancellations.

In what was one of the companys busiest phone days ever staff at the west coast ferry operator spoke with thousands of customers asking for refunds.


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CalMac call centres swamped by refund requests

Ardrossan Herald

CalMac has been overwhelmed by more than 5000 calls in a single day in relation to trip cancellations.