ScotRail will launch a new WhatsApp service for customers as part of a £4million investment plan to improve customer satisfaction. ScotRail will become one of the first train operating companies in the UK to introduce WhatsApp as a customer contact channel. This will provide customers with the opportunity to communicate directly with ScotRail through the most used, multi-platform messaging service in the world. The WhatsApp service will be launched on Monday, 2 September 2019. Customers can connect to ScotRail's WhatsApp channel by visiting the website or messaging direct on 07555 012345.