Rail users' satisfaction with train services is up by 7% in the past decade - while fares have risen 54%, more than double the rate of inflation - a survey by consumer watchdog Which? suggests. Passenger satisfaction over how rail companies handle delays has also improved - by 4% -over the same period, the research found. The rail companies said customer satisfaction was 'up significantly'. But Which? said its findings showed an 'unacceptably slow pace of change'. But the rail companies said customer satisfaction was 'up significantly'.
Rail fares have gone up 54% in 10 years - more than double inflation rates - while customer satisfaction has improved by 7% over the same period, research suggests.