Date: 18/03/2016

Millions of rail passengers should be given more help to claim money back when their train is delayed, the industry regulator has recommended. The Office of Rail and Road (ORR) said that 80% of passengers do not claim compensation. It wants clearer forms, a national publicity campaign, and better staff training, to encourage claims. The train operating companies promised to take action to improve the compensation process.

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Move to make rail refunds easier

BBC News

Millions of rail passengers should be given more help to claim money back when their train is delayed, the industry regulator recommends.