Rail journey satisfaction dips - Passenger Focus survey [BBC News]





Date: 26/01/2015

Rail passengers on Southeastern, Govia Thameslink and Southern were the least satisfied last year, a survey suggests. The poll of 27,000 people last autumn by the watchdog Passenger Focus looked at topics ranging from reliability to staff attitudes and value for money. It recorded that 81% of people said they were happy with railways in Great Britain, compared to 83% in 2013. Rail operators say satisfaction levels had been improving until recently and promised to act to see them rise again. The survey was conducted between September and November and so does not include the Christmas period, when trains into London King's Cross were seriously disrupted.


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Rail journey satisfaction dips - Passenger Focus survey - BBC News
Train pulling into station

BBC News

A survey of 27,000 rail passengers found 81% were satisfied with the service last year, compared with 83% in 2013.